Inventors should have a one-to-one ticketing system to provide technical support, after all, it's a paid service. It's hard to deal with problems now when you can only post to the forum and not know when you'll get a reply, or even if you'll get a reply.
The Little DreamGood, thank you for your suggestion. You can add the official group of BotVS, the group number is displayed on the official website. You can contact the administrator in the group, working hours.